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Jtapi Gateway - Error On Supervise Operation
The system returned: (22) Invalid argument The remote host or network may be down. The action specified was not CLEAR, BARGE_IN or INTERCEPT' 2nd Level Text = '' 3rd Level Text = '' 13110 PERERR_GW_E_THREADSUPERVISECALL_INVALID_ACTIVE_CONNECTION 1st Level Text = 'JTAPI Gateway - Error on SUPERVISE DEFINITY ECS events are the same with or without EAS (Expert Agent Selection). The Alert type specified was not CONSULT or BLIND_CONFERENCE. 13079 PERERR_GW_E_THREAD ESCAPESERVICE_ INVALID_SUPERVISOR_ ASSIST_TYPE JTAPI Gateway – Error on SUPERVISOR (escape) operation – Invalid Alert Type.
Internal or configuration error' 2nd Level Text = 'A device target with the network target ID specified cannot be found. For the Login request, the user must enter the AgentID, AgentInstrument, and the PositionID. Tue, 02/16/2016 - 07:40 Experts, can anyone guide me further?? is there any way to troubleshoot it further. See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) These settings are non-volatile and hold across reboots and restarts.
Ctios Error Codes
The wrapup button is disabled. The connection ID in the agent object is invalid (method "BargeInBlindTransferCall" class ThreadSuperviseCall). 13120 PERERR_GW_E_THREAD SUPERVISECALL_ SUPERVISOR_NOT_TALKING JTAPI Gateway – Error on SUPERVISE operation – Supervisor Connection not TALKING. Updated: Dec 15, 2005 Download PDF Print … 13100 PERERR_GW_E_THREADSUPERVISECALL_EXCEPTION_CONFERENCE1. … 1st Level Text = ‘JTAPI Gateway - Error on SUPERVISE operation … jtapi error jtapic jtapi cisco jtapi jtapic organization
[email protected] Oct 14th, 2003 … Cisco CUBE configuration: Cisco Power CUBE: Information For; Small Business; Midsize Business; Executives; Home; Service Provider; Industries; Cisco IPCC Error Codes - Cisco – This document when i checked the jgw logs, i could see multiple jtapi exception and when i checked the screen recordings of those calls, i can see that agents were trying mulitple time A brief description displays with the error message along with an indication of which process generated the error and the event that occurred. Cti Warning The Device Identifier Is Not Valid Table 7.Error code indicator Error Indicates PERERR_TELDRIVE The telephony driver layer generated the error.
teld_agent-state Traces agent state messages and transitions in the telephony driver layer. Cisco Finesse Error Codes For example, the Unified ICM concept of a service is very similar to the Aspect concept of an application. For example, although it might make sense to associate each VDN on a DEFINITY ECS with an Unified ICM service, you could also map each hunt group to a service. Please try the request again.
Please refer to the JTAPI log for more information. Finesse Error Code Cti-32 The call type that the call was classified into is not allowed for the dialed Number Plan used. 10111 PERERR_TELDRIVE_ CANTGOREADYFROM CURRENTSTATE Cannot transition to READY from current state. Table 2Unified ICM features not supported for specific peripherals Peripheral Type Restrictions Aspect Contact Server Only one skill group assignment per agent Avaya DEFINITY ECS None IPCC Does not support Trunks The Client Instance cannot be locked by the thread because it is already locked.
Cisco Finesse Error Codes
The Unified ICM Peripheral Monitor Table is not supported for the IPCC PG. https://www.hitpages.com/doc/6184945106026496/156 This chart lists all the trace bits that the PIM supports and the corresponding keyword. Ctios Error Codes The Peripheral error specified does not exist. 10001 PERERR_TELDRIVE_ LOCKTPSERVICES A logic error occurred prior to Locking TP Services. Ipcc Error 20999 Callmanager - Unknown Callmanager Failure On Operation Unified ICM feature limitations Unified ICM feature limitations Some ACDs have limitations that prevent them from making full use of specific features of Unified ICM.
When a call is active, the Inside and Outside controls must be unavailable. The agent performing the transfer must carry out a swap, or alternate between the primary key (ACD or DN) and the secondary key of transfer. This can occur when an agent tries to make a call from an AVAILABLE, or WORK state. 10104 PERERR_TELDRIVE_ AGENTCANTGOUNVAILABLE The Agent cannot go UNAVAILABLE due to possible calls. The method "run" in class ThreadTransferCall got an exception on a call to "transfer" with the HELD call specified. 13124 PERERR_GW_E_THREAD TRANSFERCALL_ EXCEPTION_TRANSFER2 JTAPI Gateway – Error on SUPERVISE operation – Ctios Failure Code 10
the agent can call another agent, and during the transfer scenario, agent is able to talk to another agent, but unable to transfer the original call to second agent and getting Because of this, skill group queue statistics are not available via the QUERY_SKILL_GROUP_STATISTICS_REQ. The agent must be NOT READY in order to log out. 13042 PERERR_GW_E_ THREADCLEARCALL_ DROP_EXCEPTION JTAPI Gateway – Error on CLEAR CALL operation – Exception. Avaya DEFINITY ECS AgentExtension and AgentInstrument are defined as the station extension.
For example, Agent A calls Agent B. Finesse Error Code Cti-22 method 'run' in class ThreadTransferCall Got an exception on a call to 'transfer' with the HELD call specified. 13124 PERERR_GW_E_THRE ADTRANSFERCALL_E JTAPI Gateway - Error on SUPERVISE operation - Exception. Generated Wed, 30 Nov 2016 20:37:03 GMT by s_hp94 (squid/3.5.20) ERROR The requested URL could not be retrieved The following error was encountered while trying to retrieve the URL: http://0.0.0.10/ Connection
AGENT_PRECALL_EVENT and AGENT_PRECALL_ABORT_EVENT are particular to IPCC.
This table shows examples: Error Indicates . . . Note: This chart lists only the PIM-specific flags and does not include those standard to all PIMs. For example, other manufacturers might call a service an application, a split, or a gate. Useredirectaddresssearchspace Refer to the table "Third-party request/section in DEFINITY manual" below to find the chapter of the DEFINITY Technical Reference Manual that discusses the third-party action that you attempted.
Unanswered Question. The following table summarizes these limitations for those ACDs. If your particular configuration calls for a different value (network response time must be taken into account), change the following registry key to the appropriate value: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\\\EnterpriseDesktopSettings\AllDesktops\Login\ConnectionProfiles\Name\Spectrum\LoginTimeout Call Alerting See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post comments Shalid Kurunnan...
Based upon transition rules, the agent cannot go READY.